Before making a booking with Run Wild (Pty) Ltd, please read through the below terms and conditions as well as the website terms and conditions thoroughly.
The following Terms and Conditions as well as Rules of Participation contained herein shall apply to all bookings made with Run Wild (Pty) Ltd. Upon the payment for a booking for any Run Wild experience by you, the client (participant), or where a group makes a booking, all participants within the group, acknowledge that they have read and understood the Terms and Conditions as well as Rules of Participation and agree to be bound by them. By booking with Run Wild (Pty) Ltd you, the client, are accepting that Run Wild (Pty) Ltd will not be liable for any loss, damage, action, claim, costs or expenses which may arise in consequence of your participation in the experience.
Run Wild (Pty) Ltd accepts bookings only made by persons aged 18 and over
Legal Jurisdiction & Contract: All terms and conditions between clients and Run Wild (Pty) Ltd are governed by South African law. All booking arrangements are made with Run Wild (Pty) Ltd, which is a Private Limited Company registered in South Africa with the Companies and Intellectual Property Commission (CIPC) with registration number 2010/006828/07.
Services: Run Wild (Pty) Ltd acts as a supplier of event management in the itinerary, some of the services provided within that itinerary are from third party suppliers such as accommodation, food and transportation. Run Wild has researched to the best of its ability the quality and safety of these providers, in the event of any unforeseen circumstances, accident or event due to the actions of a third party Run Wild (Pty) Ltd shall not be held liable. Any other services provided by external suppliers that are outside of the itinerary (such as meals not included, flights etc.) are not part of the experience you book with us and therefore we are not responsible for those services or any complaints arising from them.
Travelling: Participants assume complete and full responsibility for travelling to and from a Run Wild pickup and drop off points, and hereby release any duty of checking and verifying any passport, visa, vaccination or other entry requirements for each destination, as well as all safety or security conditions at such destinations. Failure to arrive at the designated start time and location of the experience stated in the itinerary will mean the participant will forfeit the entire value of the experience. You, the client will need a valid passport if travelling outside your country of residence.
Insurance: For all running experiences, it is a condition of booking that you are insured against medical expenses, injury, illness, death, cost of repatriation, and personal accident risks. This must include sufficient and suitable cover for the activities to be undertaken during the trip. Participants are solely responsible for their own safety and emergency plans whilst on a Run Wild experience. Please provide proof of insurance before commencement of your experience.
You herby authorise leader or representative of Run Wild (Pty) Ltd to make a decision to instigate a search and rescue including helicopter rescue if such assistance is suspected or confirmed to be needed either involving you or the group of which you are a member without previously obtaining the permission of the company issuing your insurance policy. You agree to indemnify the Company and keep the Company indemnified from all losses, apportioned appropriately to you, arising from any such search, any such helicopter usage and any resulting repatriation, for medical or non-medical reasons, including legal costs of making a recovery against you. Costs incurred by you, the client, due to an evacuation, rescue or other emergency event shall be your responsibility. Any subsequent costs incurred for expenses not limited to but including such costs as hotels, food, transport etc. shall be borne by you, the client. It is your responsibility to be fully aware of the implications involved in arranging your own travel insurance and understand the limitations and exclusions of the policy. We reserve the right to cancel your booking at any time if we are not satisfied you have the necessary insurance policy covering your activity. Run Wild (Pty) Ltd shall not be held responsible for any injury sustained during the experience or for any financial costs associated with medical care, search and rescue or repatriation. We also recommend your insurance covers you for trip cancellation and baggage loss/damage. Run Wild (Pty) Ltd are unable to accept responsibility for the loss or damage to any client equipment or luggage. Run Wild (Pty) Ltd shall not be responsible for any injuries, damages, or losses caused to any traveller in connection with any terrorist activities, social or labour unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the control of Run Wild.
Deposit: For certain experiences a deposit may be required. This booking must be accompanied by a deposit of 30% of the experience cost per person, or a minimum of $100.00, whichever is greater. This deposit is non-refundable if you choose to cancel. When Run Wild (Pty) Ltd has received your initial payment, your booking is accepted. You will be sent a booking confirmation receipt together with further information regarding the activity you have booked. Payment preferences are by credit card or online payment but direct bank transfers are acceptable. Balance of payment is due 42 days (6 weeks) prior to the activity start date. If full payment is not received by this date Run Wild (Pty) Ltd reserves the right to cancel your booking without a refund of the deposit made.
Experience Price and Exchange Rate Fluctuation: Run Wild (Pty) Ltd reserves the right to adjust pricing of our products and services displayed on our website and marketing materials. You will be advised of the current price of the experience that you wish to book before your contract is confirmed. Run Wild (Pty) Ltd reserves the right to levy a surcharge to the trip price to accommodate incurred costs due directly to the movement in the exchange rate.
Cancellation: We reserve the right to cancel any experience which does not have sufficient people taking part to make it financially viable. If a trip is likely to be cancelled under such circumstances, we undertake to inform you as soon as possible, but this may occur after final balances have been taken but will not occur less than 30 days before the departure date, except where necessary due to Force Majeure, failure by you to provide adequate insurance cover for your chosen activity, or failure by you to pay the booking fee. Cancellation of a trip by Run Wild (Pty) Ltd will entitle you to a refund limited to fees paid to Run Wild (Pty) Ltd for your trip or alternatively you can re-book on a different date or activity, unless cancellation has been forced by unforeseen government intervention in which case actual costs incurred by Run Wild (Pty) Ltd will be subtracted from any refund due. No other compensation will be allowable. If Run Wild (Pty) Ltd cancels an activity we will not be liable for any expenses that you may have incurred as a result of your booking, or in the expectation of the activity taking place.
Itinerary: Whilst every effort will be made to adhere to the planned itinerary, it must be realised that in these types of adventurous experiences, changes to the itinerary may occur for which Run Wild (Pty) Ltd accepts no responsibility, however caused. Run Wild (Pty) Ltd will make every effort to inform you of any change, we know of before departure. Your final itinerary may differ in respect of the places where you stay overnight. In particular, it may be necessary to alter or cancel your itinerary at short notice due to adverse weather, force majeure, mountain conditions, client or leader illness, road conditions, or to operating conditions imposed by owners and operators of accommodation, facilities, aircraft, vessels and other forms of transport. Should such conditions involve clients in extra costs such as accommodation, transportation and meals, such costs should be borne by the client. On assessing the conditions expected to be encountered in the mountains or the abilities of the team members, your Lead Runner may decide to change any aspect of the trip, if he/she believes that to continue with the itinerary would place anyone at undue risk. Run Wild (Pty) Ltd accepts no financial liability that may arise from any enforced change to your travel plans due to any alteration of the trip dates, the itinerary or its cancellation, howsoever caused. In the event that changes are made to the itinerary any extra costs will be met by the client. Run Wild (Pty) Ltd cannot be held responsible for any missed services that you have booked independently of Run Wild (Pty) Ltd. Run Wild (Pty) Ltd may for operating reasons adjust advertised departure and return dates by 24 hours, even after bookings have been accepted. Run Wild (Pty) Ltd cannot be made liable for the consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences.
Complaints: If you have any complaints whilst on an experience, you must immediately inform your lead runner or Run Wild representative who will use all reasonable efforts to remedy it. If you remain dissatisfied, you must make full details of the complaint known to us in writing within 28 days of the end of your experience. If you fail to follow this simple complaints procedure, your right to claim the compensation you may otherwise have been entitled to, may be effected or even lost as a result. Run Wild (Pty) Ltd representatives, other than a Director, are not entitled to promise refunds or additional services for whatever reason, and Run Wild (Pty) Ltd will not be bound by any such promise. A client leaving a trip at any stage, for whatever reason, will not be entitled to any refund or compensation unless agreed by the Directors of Run Wild (Pty) Ltd.
Marketing Material: Run Wild (Pty) Ltd has made every effort to ensure correctness of the website and supporting materials, but it is for guidance only, we cannot be held responsible for any inaccuracies.
Lead Runners: Lead runners are there to attempt to solve any problems for the benefit of the group as a whole. Signing the booking form signifies your acceptance of the Leader’s authority to make decisions affecting the group or individuals. For instance, he/she may require an individual to leave the group if he/she believes that person’s health is at risk, inadequate fitness, if an illegal act is committed, or their behaviour becomes detrimental to the safety, enjoyment or well-being of the group. Should the Leader take such action, that person would not be entitled to any refund. At the same time each client is entirely responsible for their own safety and well-being on the route, the Lead Runner has no legal obligations or responsibilities to a client, rather is there to assist the group where possible during the experience. Run Wild (Pty) Ltd reserves the right to change the advertised Lead Runner.
Risks: In booking a Run Wild experience you, the client are declaring you aware of the actual and potential risks in participation in Run Wild experiences. You, the client, also declare that by taking part in a Run Wild experience you are medically fit and will participate at your own risk. You are also declaring that you have undertaken the necessary physical and mental training in order to have the correct level of fitness for your chosen experience. If you suffer from a medical condition that may prejudice your participation you must provide a medical certificate from your doctor stating that they believe you may safely undertake the activity you have booked at the time of making the booking itself. In booking a trip you accept that in case of accident or illness Run Wild (Pty) Ltd may need to execute evacuation plans or provide for medical treatment which will be at your own expense. Some of our experiences are in remote locations with limited infrastructures where the risks to health are increased and the ability to treat injury or illness effectively is reduced. You must understand the risks associated with trail running and the consequent risk of serious injury or death. Neither Run Wild (Pty) Ltd nor any of their representatives will be held responsible for any illness, injury or death sustained on their trip.
Team Ability: You will be running at the pace of the Lead Runner of the team. If you are finding it too quick, where possible you will be moved to a slower group. Similarly, if you are finding it too easy we will endeavour to move you to a faster group. These transfers we will try to make at the check points but it may not be possible until the end of the day. You will be expected to remain as part of the designated team until we have been able to facilitate any changes.
Media: By agreeing to these Terms & Conditions you, the client grant permission to Run Wild (Pty) Ltd and its affiliated sponsors to use photographs, motion pictures, recordings, data or any other record of your participation in the experience for any legitimate purpose without remuneration. Run Wild (Pty) Ltd shall ensure that appropriate security measures are in place to protect your personal data (as defined by the Data Protection Act 1998). When you make a booking, you consent to all the information you provide being passed on to suppliers, agents, sub-contractors, employees or volunteers whether based inside or outside of South Africa for the purpose of our providing you with the experience.
Client Cancellation: If you wish to cancel you must notify Run Wild (Pty) Ltd in writing, whereupon the following charges will be applied from the date they receive your notice of cancellation: More than 6 weeks (42 days) before start date 50%. Less than 6 weeks loss of full payment of the experience.
Duty of Care: By booking you agree to abide by instructions and decisions made by the person leading the activity. Run Wild (Pty) Ltd reserves the right to exclude individuals from an activity on the grounds of health or safety. Any individuals so excluded are not entitled to a refund. Any individual contravening the decisions or advice of the person leading the trip, including the Rules of Participation shown below, or undertaking independent activities not authorised during the activity, relinquishes the protection and duty of care of the person leading the activity for Run Wild (Pty) Ltd.
Leaving an experience: It is understood that if you decide to voluntarily leave an activity Run Wild (Pty) Ltd shall not be held liable for your safety, well-being or costs incurred following your departure from an activity.
Rules of taking part in Run Wild experiences:
- Each runner, must remain as part of the team they are assigned to at the start of the event, unless handed over to a slower team at an official check point by their Lead Runner or the Event Director. If the lead runner deems you unfit to run the rest of the route, your running itinerary will be cancelled. You will be responsible for any costs incurred from transportation, food or accommodation. If you lose your Lead Runner accidentally then use your whistle initially, then mobile phone.
- If you suffer from an injury en route you will be either evacuated by the rescue services or for minor injuries met by a support vehicle either at the next access point or check point. You will be taken to the medical services at your expense.
- Mandatory kit is mandatory and it will be checked at the beginning of each day. See compulsory kit list in your booking pack.
- Medical information, running ability and experience will be collated during the registration process. Participants must fully disclose this information, including changes to existing medical and all prescription medications being taken.
- No one is allowed to take drugs during the experience.
- There is to be no littering of any kind on the route. Care must be taken of the trails as many areas will be in wildlife reserves. Please respect the trails, the people who use them and who live around them. We want to share these routes for generations to come. Please be courteous to other users.
- Minimum age is 18yrs old.
- Non-registered participants are not allowed to follow the group.
- The Event Director retains the right to cancel or change the route at short notice due to weather, route disruptions or other unforeseen emergency situations.
- No one is allowed to run with headphones. This is to ensure that you are fully aware of the surroundings that you are running through as well as their potential dangers. It also ensures you run as part of a team and that the Lead Runner can communicate properly with you.
If you break any of the above rules, then the Lead Runner or Event Director reserve the right to cancel your experience with no refund and you will be responsible for securing your own transport back home.